Privacy Policy

This Privacy Policy was last updated on 2022/08/05.

3.1 User can browse our Website without telling us who he/she is or revealing any personal information about himself/herself. If user chooses to provide us with personal information for the user of our services and features offered through the Website, he/she is no more anonymous to us.
‍
3.2 We collect the following types of personal information (collectively "Data") in order to provide you with the use of and access to our Website and/or the relevant e-commerce services and to help us to personalize and to improve your experience on the Website:
‍
(a) Information we collect automatically: the computer systems and processing programs required to run the Website log, during their normal operation, certain data whose acquisition is automatic and inevitable (whenever Internet protocols are used) and which, for their own nature, may allow the identification of the users if they are processed and associated with other data owned by third parties, including, but not limited to, device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, referral URL, IP address, and standard web log information, anonymous information collected through our use cookies and web beacons (collectively, " Surfing Data"). Bally collects Surfing Data exclusively for statistical purposes and in anonymous form in relation to the access of the Website and for purposes of monitoring the correct functioning of the Website and of enhancing the Website functioning and content.
‍
(b) data provided voluntarily by users: personal information provided voluntarily by users via email, user interaction with the Website's features, requests for services offered by the Website, completion of specific forms to access reserved sections of the Website and to be provided with e-commerce service offered through the Website, including name, gender, email address, phone number, physical contact information, (depending on the service used) sometimes financial information, such as credit card and/or or bank account numbers, postage, billing and other information user provides to purchase products through the Website, as well as, additional personal information we may ask you to provide our services.
‍
3.3 Minimum age limit
It is very important for FIWFIW to protect the personal information of children. Although local laws and regulations have different definitions of children, we regard anyone under 16 years as a child. Children are not allowed to create their own user accounts without the consent of their parents or legal guardians. If you are under 16 years old, please purchase our products directly or indirectly through your guardian's account with the consent of your guardian. If we find that we have collected personal information about a child without the prior consent of a verifiable parent, the data will be deleted as soon as possible. If you have concerns about your child's privacy, or if you think your child may have entered personal data, please send an email to service@fiwfiw.com‍

8.1 Data will be accessible within FIWFIW and its cooperated corporations for service provided scope by the internal and external personnel.
‍
8.2 We may also share users' Data with:：
‍
(a) any other our affiliated companies in Taiwan and the LBS Stylux Limited, Hong Kong. All security and privacy measures have been put in place at Group level in order to ensure an adequate level of data protection irrespective of the geographical location of FIWFIW and each company that is the receipt of the above mentioned Data. Members of FIWFIW may use users' Data to send marketing communications only if users have consented to their services and will use users' Data in compliance with their respective privacy policies and applicable law;
(b) professionals, independent consultants, credit bureaus, banks and financial institutions, third party companies to which FIWFIW and our affiliated companies may revert to in relation to performance of technical and organizational services as well as service providers under contract who help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, affiliate and rewards programs);
(c) other third parties to whom users explicitly ask us to send their information; this is the case for example when you make a direct request for customer support via our official social media and other digital communication channels; in such case your Data will be disclosed with other third party business entities responsible for such third party platforms (such as WhatsApp, WeChat etc.) and their terms and conditions and privacy policies will apply to the processing of your Data by them. Make sure you read and understand the applicable terms and conditions and privacy policy of each such entity, before choosing to use these communication channels.
(d) law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability;
(e) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to users' Data.
‍
8.3 The aforementioned subjects that receive user's Data will process them as data controllers or co-data controllers, data processors and/or persons in charge of processing Data as the case may be, for the same purposes above specified and according to applicable data law protection. The list of data processors and the subjects to which Data may be communicated will remain at user disposal upon request at FIWFIW.
‍
8.4 If users' Data will be used or disclosed for any purposes not set out in this notice, they shall receive prior notification. Data will be transferred to FIWFIW and/or and its cooperated corporations with the user's consent which is free and optional.

General Terms and the Conditions of Use

Welcome to our website FIWFIW.com , "the Website")。These General Terms and Conditions of Use (the "Terms") govern the access to and use of the Website. Please read these Terms carefully. By accessing and using the Website as well as by purchasing the products on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, we invite you not to use our Website. This website is managed and maintained by FIWFIW Co., Ltd. ("FIWFIW"), with registered office in No. 21, Fuhuiyuan Blvd., Xitun Dist., Taichung 407, Taiwan., company VAT number 91113144.

For any other legal information, please visit the sections General Terms and Conditions of Sale , Return Policy ,Warranty Policy and Privacy Policy of the Website. FIWFIW may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Website as soon as such amendments or updates have been made and shall be binding as soon as you access the Website after they are amended. If you do not agree to all or part of the Website's General Terms and Conditions of Use, please do not use our web site.
‍
The access to and use of the Website, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of the Website and its contents. FIWFIW shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.
‍
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

The Website may contain links to other web sites which are in no way connected to the Website or Bally. FIWFIW does not control or monitor such third party web sites or their contents. FIWFIW shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on the Website and carefully read their terms and conditions of use and their privacy policies. Our General Terms andConditions of Use and Privacy Policy do not apply to the web sites of third parties. The Website provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When FIWFIW provides links to other web sites, FIWFIW does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. FIWFIW reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include suchSubmission in the Website. You acknowledge and agree that FIWFIW has no control over, and shall have no liability for any damages resulting from, the use(including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #FIWFIW atelier hashtag in a post on Instagram tagging @FIWFIW (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name,Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use yourSubmission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements there of; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of yourSubmission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc.,and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that FIWFIW is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.

When you make a Submission using the #FIWFIW atelier in a post on Instagram, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by FIWFIW without restriction. You represent and warrant that your provision ofSubmissions complies with all applicable laws, rules and regulations, Instagram's Terms of Use, Twitter's Terms of Service and any third party agreements to which you are subject. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission.

General Terms and the Conditions of Sales

These General Terms and Conditions of Sale ("T&Cs")govern the offer and sale (together with the documents referred to below including the Privacy Policy and General Terms and Conditions of Use) of services provided and listed products marked with the "FIWFIW" trademark("Products") in FIWFIW retail stores or on the website www.FIWFIW.com (the "Website").

Please read these T&Cs carefully before ordering any Services and/orProducts on the Website. By ordering any of our Products on the Website, you agree to be bound by these T&Cs.

The Products purchased on the Website are sold by FIWFIW Co., Ltd. with registered office in No.21, Fuhui Parkway., Xitun Dist., Taichung 407, Taiwan, company VAT number 91113144 ("FIWFIW" or "we"or "us").

For any other legal information, please go to the following sections of the Website: Privacy Policy , Sales and the Warranty Policy.

The effective date of these General Terms and Conditions of sale is 1^st August2022.

2.1 To place an order you should select the Products you desire topurchase on the Website, select a size, add the items to your shopping bag byclicking on "Add to Shopping Bag". Once you are ready to checkout,click on the shopping bag icon at the top right of the screen which willdisplay all of the Products you have selected to purchase. It is yourresponsibility to check the items in your shopping bag are the correct style,colour and size before proceeding. Once you are ready to proceed with yourorder, click on "Secure Checkout" where you will be able to addgifting options and will be asked to select your preferred payment method anddelivery option as well as enter personally identifiable information and afterhaving read and accepted these T&Cs, click on the relevant acceptancebutton. You will be requested to log into your personal account (if you arealready registered) or continue through guest check out.

2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the whole checkout process.

2.3 Your order is an offer to FIWFIW to buy the Product(s) contained within your order and is binding for a period of 7 (seven) days. An order shall be deemed to have been submitted to FIWFIW when you receive an order receipt email (automatically generated) confirming the content of your order which has been received and is being assessed.

2.4 This order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.

2.5 Your offer shall be deemed as accepted and the relevant contract of sale is effective from the moment FIWFIW dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer ,the dispatch time, essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details ("Order Status Update").

2.6 If your order is dispatched in more than one package, you may receive separate email for each package and by means of each separate order we conclude a separate contract of sale for the Product(s) specified in these emails.

2.7 You may access your order form by clicking on the section called"My Account", "Check your Order Status".

2.8 FIWFIW reserves the right not to accept your order at its own discretion. In such case, FIWFIW will inform you by email of the cancellation of the order.

2.9 By submitting an order form, you unconditionally accept and under take to comply with these T&Cs as well as further conditions contained on theWebsite (including the Privacy Policy , Sales and the WarrantyPolicy).

2.10 We strongly invite you to print a copy of these T&Cs and the order form using the print option and save a copy thereof for your own personal use.

3.1 All prices indicated on each Product page are inclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price, or the description of the Products which you have already submitted an order for.

3.2 Although we have taken all reasonable care that prices contained in the Website are accurate at the time of publication, a small number of Products in our Website may be mispriced. Prices are confirmed when you will receive your order receipt email outlining the different charges (including delivery).

3.3 You may pay for your order using the payment methods available on theWebsite such as payments with credit/debit cards.

3.4 We take reasonable care to make our Website secure. All credit / debit card transactions on our Website are processed using Cyber Source, a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit/debit card details on the Demandware platform. These details will be fully encrypted and only used to process card transactions which you have initiated or to issue refund in case of return or unavailability of the Products or for reporting cases of fraud to the police.
FIWFIW ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard©credit cards and LINE Pay that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code ,please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling +886 4 2251 1050.

3.5 Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly as FIWFIW will be unable to assist you with these types of payment failures.

3.6 Payment will be "reserved" or "frozen" by your card issuer when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery ,as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased Products are actually shipped.

3.7 To ensure that your credit or debit card is not being used without your consent Bally will validate your name, address details and other personal information supplied by you in placing the order through facilities offered by CyberSource Corporation.

3.8 FIWFIW reserves the right to implement any additional and/or other payment security system from time to time.

3.9 Refunds, for whatever cause due, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed. FIWFIW will not be responsible for any delays beyond its control including delays caused by the method of payment/refund or those incurred by the card issuer.

Warranty Policy

1.1 FIWFIW warrants to the consumer that the Services will be carried out after both parties agree on the scope of service and quotation and will comply with the specifications. TWO (2) Months from the day the service item(s)is(are) delivered to the consumer (on the day of pick-up in person shall prevail, and/or the date of receipt shall prevail for home delivery), should the same part(s) of restoration is(are) again prevail the exact damage situation before the repair which was not caused by regular daily use or intentional breakage, FIWFIW will be responsible for the follow-up free repair and bear there turn shipping fee under the condition that it is confirmed that it is indeedFIWFIW material defect and process error. However, the service that had been established, which should not constitute a refund or other derivative claims.

1.2 This warranty applies only to Services which are a) provided by FIWFIW when paid services and invoice fact was valid. And/or for the product labeled or identified by the "FIWFIW" trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.

1.3 If a Product has manufacturing defects affecting the quality of theProduct or in any case of alleged lack of conformity of Products, in order to benefit from his/her rights under the Consumer Law of Taiwan, the consumer must notify the Client Services on +886 4 2251 1050 or Email us at: services@fiwfiw.com within theWarranty Period.

1.4 The Product(s) should be returned to FIWFIW within 7 (seven) working days following notification to FIWFIW of the damaged or defective Products. FIWFIW shall bear the transportation and other necessary expenses for the return of the Product(s) to FIWFIW.

1.5 Please be noted that the Appreciation period is non-trial period.FIWFIW will examine all Products returned as damaged or defective and in case of a lack of conformity, will replace or repair the Product, or, if this is not possible, refund the price paid.

1.6 FIWFIW will refund the price and your costs of returning defectiveProducts using the same method originally used by you to pay for the purchase.If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded to the individual who made the payment.

1.7 In the event that FIWFIW finds no fault with the requested exchangeProduct(s), you will be notified on the above and that the exchange cannot be accepted and you may elect to have such Product(s) re-delivered to you. If you do not accept re-delivery, FIWFIW reserves the right to retain the Products and the purchase price.

1.8 This warranty does not apply (i) if the serviced item has been subject to faulty and improper use, repair, alteration and/or modification in any way that is further serviced by others instead of FIWFIW; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from FIWFIW; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration ,improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, FIWFIW’s workmanship and/or materials.

1.9 This warranty is in addition to your legal rights in relation to Products that are faulty or not as described.

1.10 Shopping at FIWFIW's physical stores will not apply to the seven-day appreciation period, and no return or exchange service will be provided for purchases in physical stores.

Privacy Policy

1. Scope and Consent

2. the Data Controller

3. Collection of Personal Information

4. Cookies and Automatic data collection tools

5. Data submission

6. Processing methods and purposes

7. Storing and Protecting Data

8. Data Communication and Disclosure

9. Data Subject's Rights

General Terms and the Conditions of Use

1. PrivacyPolicy

2. IntellectualProperty Rights

3. Links to Other Web Sites

4. Links to the Website and Affiliate Partners

5.Disclaimers on Content

6. Governing Law

General Terms and the Conditions of Sales

1. Our Business Policy

2. How To Process An Order

3. Prices And Payments

4. Shipping And Delivery

5. Right Of Withdrawal / returns Policy

6. Warranty

7. Client Service

8. Limitation Of Liability

9. Privacy

10. Assignment

11. Force Majeure

12. Our Contact Details

13. Entire Agreement, Amendments And Updates

14. Severance

15. Governing Law And Jurisdiction

Cookie Policy

1. What is a cookie?

2. What happens if I reject cookies?

3. Managing cookie settings via your browser

4. Different types of cookies

5. How we collect your consent

6. Interaction with social networks and external platforms

Warranty Policy